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Delete your CasaHero account

You can delete your CasaHero app access yourself at any time — right in the app, without going through your property manager and without asking us.

Delete in the app

  1. Open the CasaHero app and sign in.
  2. Go to the "Profile" tab at the bottom.
  3. Tap "Delete account" at the very bottom.
  4. Confirm with "Delete permanently". The account is removed immediately and you are signed out.

What is deleted immediately

  • Your sign-in details (e-mail address and app password)
  • All active sessions, including on other devices
  • Your devices’ registration for push notifications
  • Your notification settings

What stays with your property manager

What is deleted is your app access, not your tenancy. Your property manager keeps:

  • Your tenancy and contact details
  • Your past reports, messages and meter readings
  • Documents that were shared with you

The reason: your property manager, not CasaHero, is the controller for that data — we only process it on their behalf. If you want it deleted as well, please contact them directly. They decide under Art. 17 GDPR, as far as statutory retention obligations allow.

No access to the app?

Can’t get into the app but still want the account deleted? Write to datenschutz@casahero.de. Include the e-mail address you signed in with and your property manager. We delete the access and confirm it by e-mail.

Retention

The access is deleted immediately and permanently, not merely disabled. What remains is a log entry that an account was deleted at that point in time — without any sign-in details. It is required for accountability and is deleted after the statutory periods as well.